GRAPHICAL FLOW OF THE APPLICATION
Get an in depth understanding of how the Grocery App works exactly! There are three different apps at play here to make the entire process of delivery possible.
Website
Screenshots of different pages in website.
Admin Panel: Manage Your Grocery Delivery Business
Take a walk through the interactive admin panel that will support you in the daily operations of your grocery delivery solution in a smooth and efficient manner.
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Dashboard -
Server Monitoring -
Admin Groups -
Manage Users -
Manage Delivery Drivers -
Manage Store -
Manage Item Categories -
Manage Orders -
Manage Store Categories -
Create Order -
Store Payout Report -
Geo Fence Locations -
Manage Country -
God's View -
Heat View -
Advertisement Banners -
General Settings
Step By Step Graphical Flow Of Grocery Delivery App
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USER APP
User App: This is the app that is downloaded by the User. The User can download this app from the Google Play Store and the iTunes App store. Splash Screen with your Logo will appear here.
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STORE APP
Store App: This is the app that is used by the Store. This app is also available for download from the Google Play store and the iTunes App store. Splash Screen with your Logo will appear here.
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DELIVERY DRIVER APP
Delivery Driver: The driver has to use this app to complete the delivery. The Driver will be able to download the app from the Google Play store and the iTunes App Store. Splash Screen with your Logo will appear here.
Advanced Application Login - User / Delivery Driver / Store
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The User can login into the App by using their Mobile number.
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The User can also login into the App by using Face ID / Touch ID / Social Media Accounts (Google & Facebook) / Apple Account.
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After entering the Phone number, user can either enter the OTP or the alphanumeric password. App Owner will decide and set in Admin Panel Settings of what he wants in his App >> OTP or Password. OTP can be send either using Twilio or Firebase method.
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User can enter alphanumeric Password. (If this is set by the Admin).
Registration - User / Delivery Driver / Store
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Users can login to the App using Mobile number & Social Media credentials (Facebook or Gmail). There will be multiple steps for registarion.
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After entering the Phone number, User will be asked to enter the OTP or password (as set by the App owner).
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User can enter his full name in order to register on the App.
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User can enter his email address and proceeed ahead. Once User is successfully registered on the App, he can login and use the Apps.
Touch Id / Face ID Login (For Android Phone Users)
- To activate Smart Login (Finger Print / Face Id), User first need to login/sign up either by mobile number or social media.
- After login, user can enable smart login option from his profile section of application.
- After enabling this option, user will see the Smart Login option in the login screen on his Device. Next time Users will be able to login using Finder ID / Face ID.
- Android Users can login using the Touch ID from their Mobile Phone.
- User will be ask to put finger on sensor.
- Its hassle free and help you to login using Touch Id.
- Note: To activate Smart Login ( Finger Print or Face ID ), User first need to login/sign up either by Mobile Number or Social Media.
Face Id Detection (For iPhone Users)
- In case of iPhone device, user will be ask for Face Detection.
- After successful authorization, user will be taken to main/landing screen.
- Note: To activate Smart Login ( Finger Print or Face ID ), User first need to login/sign up either by Mobile Number or Social Media.
APPLICATION MENU
The Application Menu is the place where every tab of the app is listed. One can move from one tab to another right from this place.
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User App: This is the Application Menu that is available in the Customers app. It lists all the important sections such as Profile, Order history, Notifications, Wallet, Invite friends and Support etc.
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Store App: This Application Menu is available in the Application of the Store. This will have all the sections pertinent to the Store app such as Profile, Earning History, Menu Items, Bank details, Manage Document, Order Statistics, Store Settings, and Support.
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Delivery Driver App: This page of the App has all the important sections relevant to the Driver. These sections include Profile, Manage Vehicles, Manage document, Order history, Bank Details, Payment, My Wallet, Way Bill, User feedback, Order Statistics, Invite Friends.
List of Stores
User App: The User will be able to choose from all the nearby Stores registered on your App. This page of the App will present a list of all the Stores. You can filter the list by Categories and can also sort the listing.
Flow of Placing the Grocery Order
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User App: This is the section that will enable the User to place an order from the Store of their choice. They will be able to see all the Stores that appear online on the App.
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Store App: This page will allow the Store owners to make themselves available by sliding the Online or Offline option. When online, they can receive orders when Offline they will not be shown to the customers and thereby will not receive any orders.
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Delivery Driver App: The Driver can set his availability to pick and drop the order on this page. The Driver can make himself available by sliding the radio button to Online. If turned to Offline, the driver will not receive any request for delivery.
User App Flow of Ordering the Grocery
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Search Grocery Items Screen (User App)
This screen allows the User to search for the Grocery Items that they are looking for. User can also select any Store and view its Grocery Items.
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Add to Cart Screen (User App)
After the user makes selection, they can add their favorite Items to the Cart.
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View/Edit Cart Screen (User App)
This screen is where the user can modify or edit the Items added in the cart.
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Select Qualtity (User App)
This screen allows the User to select the quantity of the Item they want.
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Checkout Screen (User App)
This Screen will allow Customers to checkout and confirm the purchase. Here User can add the Address, Payment Mode, option for "Deliver to your Doors" OR "Take Away". User can also add the Tip for the driver.
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Checkout Screen (User App)
This screen will allow the User to add Voice Instructions for the Delivery Driver(if any) and can opt for "Contact Less" Delivery. After providing all the details, User can confirm the purchase.
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Choose Payment Method (Cash/Card) - User App
The final step in the checkout screen will allow you to choose the payment method for the order like Cash, Card or Wallet. Here User can add/save multiple Cards.
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Wallet
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
After Order is Placed Successfully
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User App: The User is notified that his order has been placed. It also states that the order will be delivered shortly. User can tap on Track Your Order to track the Order in real time on Map.
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Store App: Once the order is placed, the Store app immediately shows a screen where the order details are shown. The Order is presented in the NEW ORDERS section.
Tracking the Order
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User App: The User can now track their order on Map in realtime. This page will show a flowchart with all the stages of the order right from the order being placed to it being delivered. The Map will also help locating exactly how far the order is.
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Store App: Store can view the Order details and can confirm or decline the Order.
Assigning the Order to the Delivery Driver In Store App
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Store App: Once the Store accepts the placed order, they will be shown a screen with the Item details and a button that says “ASSIGN DRIVER”. On tapping this button, the request for pickup and delivery of the order will be sent out to the nearest Delivery Driver.
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Delivery Driver App: The Delivery Driver sees the request as a notification on his screen along with a timer. The Driver must accept the order within the given time or else the request will automatically get canceled and passed on to another driver.
Processing the Grocery Ordered
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User App: The User will see the step by step status of his Order like the Order is accepted by the Store and Delivery Driver has been assigned.
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Store App: The Store will be notified after the Driver accepts the order. The notification will state that the Delivery executive is on his way to collect the order. This screen will continue to show the particulars of the order as well.
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Delivery Driver App: The Delivery Driver will be able to see the Current Task on this page. It will show the address of the place that the order has to be collected from and the address of the delivery for the order. This page also shows the options of Call, so that he can call the Store and Navigate to help reach the Store using the Map.
Status of the Delivery Driver
Delivery Driver App: Driver can now reach the Store and pick up the order. The Delivery Driver will be able to see the Items Ordered so that he can pick it up without any confusion. He will then take a picture of having collected the order and update on the app as “ORDER PICKED UP”.
The Last Leg of Delivery
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User App: The User can now see the status of the Driver along with an estimated time of arrival. The flowchart gets appropriately marked as per the movement of the Driver.
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Store App: The Store too will now be able to track the exact status of the order. The Store will be able to see whether the order has reached the recipient or not.
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Delivery Driver App: After the order is picked up by him, the will now be able to see the address of the Recipient. They will also have the option of Calling the Customer for instructions and tracing the location on a map so that they can drive and reach them easily.
Order Delivered Successfully
Once the order gets successfully delivered to the Customer’s Address, it is appropriately updated on the App. The page also mentions the steps of Delivery along with the Time.
Apart from that the page has 2 buttons in the bottom:-
Not Delivered
In case the driver marks the order as delivered, however, the customer hasn’t received it, the User can tap on this button and the admin will be notified. The Customer can also call the Delivery Driver directly by clicking this button.
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Ok, Got It
This button is to be tapped when the customer confirms that the Grocery has been delivered successfully.
Reviews and Rating
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- The Customer can Review the Store based on the quality of the Item that they received.
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The Driver will be able to review and rate the Store based on the readiness and preparedness of the order.
The Driver can also rate the Customer based on their experience of delivering the product.
IMPORTANT FEATURES OF THE STORE APP
The Store App is loaded with attractive features. The App menu has different sections relevant to the Store.
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Earning History
Store can see his Earning history date wise and can also see the Total number of Orders and Total Earnings.
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Order History
This Screen will show the details of the orders that have been placed through the app.
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Manage Grocery Items / Menu Screen
This screen will enable the Store to On/Off the Grocery Item availability.
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Update Documents Screen
This is the screen that will allow the Stores to update and upload the required documents on the app.
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Bank Details
The Store can update all the banking details for the app on this screen.
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Order Statistics
This screen will show a graphical representation of the total earning and the orders placed.
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Store Settings
This screen will allow the Store to micro manage different particulars including average time taken to prepare an order, how many items can be added per user, minimum order price etc. Here Store can select the Delivery Driver types they want like "Personal Delivery Driver (if they have their own Delivery Drivers)", Other Delivery Drivers (Marketplace Delivery Drivers)" Or "Both". Store can also set the option of Take Away as Yes or no.
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Store details
The Store can set all the details of the Store including Contact Person, Address etc.
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Business Hours - Store Timing
Here Store can set the timing of his Store and can set in two separate Slots.
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Manage gallery
Store can manage his item Image gallery and can upload the Images and Videos to showcase to the customers.
IMPORTANT FEATURES OF THE DELIVERY DRIVER APP
This section will describe the important features of Delivery Driver Application.
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Get Online
The driver can get online if they want to start accepting orders for Grocery Delivery. When they turn themselves online, they will be able to select the vehicle they want to deliver the Grocery on.
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Manage Vehicles
This is the screen where the Driver can manage all their vehicles from. They can add new vehicles and manage and edit the existing ones. They can also delete the vehicles per their choice.
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Edit Vehicle Page
This screen allows the uses to modify the information that the Drivers have uploaded on the app. They can change the make and model of the vehicle along with the vehicle number and year of release.
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Documents
This page will allow Drivers to select the necessary documents on the app.
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Upload documents
This page will enable the drivers to upload the relevant documents like drivers license etc.
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Order History / Earnings
This page will allow the users to check the Order History and Earnings.
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Order Details
This screen shows the driver the particular details of the order such as Pickup address and Delivery address, delivery earning etc.
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Bank Details
This screen enables the driver to fill in all the bank information in the App.
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Payment Method - Card Details
The Driver can fill in his card information here. Driver can save his multiple Cards here. Driver need Card payment to add Money in wallet and for Membership package subscription.
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Wallet
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
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Order Statistics
This screen will show the driver a graphical representation of the orders delivered and earnings made.
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User Feedback
This screen shows what is the kind of feedback that the customers have given him.
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Reviews and Ratings
The Delivery Driver can also rate the Customer based on their experience of delivering the Grocery.
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Waybill
The Waybill for the Delivery Driver will be displayed here with all the necessary details.
Other Major Features
Send Gift Card
- Users of the App can send Gift Certificate to their loved ones using the Grocery Delivery App.
- The user needs to select the "Send Gift Card" option.
- As soon as they choose the option, they will be redirected to the “Send Gift Card” Screen where they can choose a Gift Card Theme (like Birthday, Anniversary, Christmas, etc.), enter the Card Amount, write a Personal Message, and Recipient Details (Name, Email Address, Phone Number).
- As soon as the User enters the Receiver’s details, they can tap "Pay Now" to proceed with payment.
- The user can review the Gift Card before making the Payment.
- User can make Payment using Wallet or Card.
- As soon as the payment is completed and the Gift Card is sent to the recipient, Payment Confirmation will appear on the screen.
Receiver's End - Gift Card Details
- As soon as the Gift Card is sent, the recipient will receive an SMS and email.
- The User can see the Instructions for redeeming the Gift Card in the SMS and email.
Redeem Gift Card
- To redeem the received Gift Certificate, the user needs to go to the ‘My Profile’ section and tap on 'Redeem Gift Card'.
- Now, the User can enter the Gift Card Code and claim it.
- The Gift Card Amount will be added to User's In-App Wallet.
Live Tracking of Orders
- Available on iOS devices only, Live Activity is the feature that enables users to check the status of their Grocery order without opening the app.
- Users can see the current status of their order on the Lock Screen and as a Notification.
- The user can see the visuals of the real-time progress of their order, delivery countdown, and the Store’s Name.
- Users will receive prompt status updates as push notifications from the app once the order is delivered to their address.
Favourite Location
- User can add a favourite location for Grocery Delivery.
Multiple Credit Card Management
- All the Users of the App will have facility to add / save Multiple Cards in the App.
- They can make payment from any Card and can delete if needed.
Internal Chat Between User and Delivery Driver
Along with phone call and text chat option, User and Delivery Driver / Store can also use the Video call option to communicate with each others. This section allows the Driver / Store and the User to remain connected with each other via Video call.
VOIP (VOICE OVER INTERNET PROTOCOL) OR CALL MASKING
This section allows the Delivery Driver / Store and the User to remain connected with each other via internet calls. This feature prevents the private numbers of both, the Delivery Driver / Store as well as the User from getting revealed to each other.
Video Call
Along with phone call and text chat option, User and Delivery Driver / Store can also use the Video call option to communicate with each others. This section allows the Driver / Store and the User to remain connected with each other via Video call.
Restricting Delivery Driver’s Fraud - Delivery Driver App
- This feature will not allow the Driver to mark status as Grocery Pick up “Confirm” unless he is in X Meters / Feet distance from the Store Pickup Location.
- As soon as Driver taps on the "Confirm" button, a message will be displayed on the screen.
Free Delivery Promo Codes for Specific Stores
- App Owner can set the Promo Code for Specific Stores or for all Stores. Free Delivery Promo code can be On/Off.
- Having this, the Customer will see that Delivery is free but in real the Store Pays for it as part of promotion.
- User can choose the Promo code for free delivery and can avail the discount.
Location Wise Banners throughout the System
- App Owner will be able to create Application’s Home Page Banner’s Specific to Target Location.
- User will see Banner according to the Location Address in User Application Home Page Screen.
Using Firebase For Mobile Number Verification
- Firebase Authentication provides backend Services to authenticate users by verifying their phone number. Using this technology, you can avoid verification of User's Phone Number that uses expensive 3rd party SMS.
- User can enter his phone number and verify.
- An OTP will be sent to user on his number for verification.
SKU Code For Store Delivery Items
- SKU code is added to help Store/Store owners to identify a specific item when order is received.
- Store would be able to see all the Orders a lot with SKU of Item.
Grocery Item Photo with Video & Multiple Images in User App
- Users can see multiple Images / Video of any Item.
- Store Owner can upload Image(s) or Video of all the Items.
Location Wise Push Notifications throughout the System
- App Owner will be able to send Push Notification to all Users of selected Location.
- User can see the Notifications sent by the Administrator.
Graphical Status of Delivery in App Notification
- This feature shows status of Customer via Graphical Icons as in App Notifications.
Edit Profile
- This is the page where the User, Store and the Driver can manage and edit their profiles.
- They can update their name, email address etc. from right here.
Change Password
- User can change his App Password from here.
Notificatons
- User can view list of Notifications added by the Administrator of the App.
Change Language
- User can change the Language of the App anytime.
Change Currency
- User can change the Currency of the App anytime.
Invite Friends
- This page generates a coupon for referrals that the Customer as well as the Driver can get on a transaction made over the app by someone they referred.
Support
- This page has all the support related information like About Us, Privacy Policy, Live Chat, Terms and Conditions, Contact US and FAQ.
Contact Us & Help
- Users, Drivers and Store can contact App Administrator through the Contact Us Page.
- They can also check the FAQ's for detail.